Cancellation rights

A. Cancellation policy

initiation

Consumers are entitled to a right of withdrawal in accordance with the following provision, in which case a consumer is any natural person who concludes a legal transaction for purposes which, for the most part, cannot be attributed to their commercial or independent professional activity:

Right of Withdrawal

You have the right to cancel this contract within 30 days without giving reasons.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Heavy - Tuned GmbH, Seilschlagstr. 4 - 6, 31311 Uetze, Germany, Tel.: 051473990000, Fax: 051479749437, E-Mail: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form for this, but this is not mandatory.

You can also exercise your right of withdrawal online on the website at the Internet address https://www.heavy-tuned.de/en/page-content/cms/cancellation-form. If you use this online function, you will immediately receive a confirmation of receipt on a durable medium (e.g. by email) with information about the content of the cancellation declaration and the date and time it was received.

To meet the cancellation period, it is sufficient for you to send the notification that you have exercised your right of withdrawal before the cancellation period has expired.

Consequences of withdrawal

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods. The direct costs of returning goods, which due to their nature cannot normally be returned to us by post (freight forwarding goods), are estimated at a maximum of around 50 euros for any such goods .

You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the quality, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of newspapers, magazines or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal expires prematurely for contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.

The right of withdrawal expires prematurely for contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Connected/financed businesses

If you finance this contract with a loan and cancel it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation to finance it. If we have already received the loan when the cancellation takes effect or when the goods are returned, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the object of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as much as possible, make use of your right of withdrawal and also revoke the loan agreement, if you are also entitled to a right of withdrawal for this.

General notes

1) Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and packaging components. If necessary, use protective packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2) Please do not send the goods back to us unfree of charge.
3) Please note that the aforementioned sections 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you would like to cancel the contract, please fill out this form and send it back.

An

Heavy - Tuned GmbH
Seilschlagstr. 4 - 6
31311 Uetze Germany

Fax:
051479749437 E-mail: [email protected]

I hereby cancel (*) the contract I have concluded for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________/received on (*) __________________

________________________________________________________ Name
of consumer

________________________________________________________ Consumer
's address

________________________________________________________ Consumer's
signature (only if notified on paper)

_________________________ Date

(*) Delete where not applicable

Last update: 15.06.2026